SERVPRO of Little Rock Employee Photos

Brandon Aydlett

Franchise Owner, Arkansas Managing Partner

Brandon grew up as part of the SERVPRO family. His father, Ed, along with Ed’s partner Don Legg, owned SERVPRO franchises in Arkansas and Louisiana. Brandon remembers his father responding to emergencies at all hours of the day and night to help SERVPRO customers. After Ed retired, Brandon bought his father’s share of the Arkansas operations and doubled its reach from Little Rock and North Little Rock to operations in Cabot, Pine Bluff, Saline County and Hot Springs. Brandon is an avid golfer who enjoys playing in his spare time. As they raise the next generation of SERVPRO leaders, he and his wife Suzanne have two children.

Don Legg

Franchise Owner

Don has been a part of the SERVPRO family since 1996. In those early days, Don and his partner Ed Aydlett owned franchises in Monroe, LA, Shreveport, New Orleans and Little Rock. In 2019, Ed’s son Brandon purchased the Little Rock operations from Ed and with Don, expanded the operational footprint to include Cabot, Pine Bluff, Saline County and Hot Springs. Don also remains the franchise owner in Monroe, Shreveport, Bossier City, and Natchez, MS. His years of teaching continuing education classes in water and fire restoration, mold remediation, ethics, and other classes have made him a familiar and popular face to Arkansas insurance agents and adjusters.

Melissa Shackelford

Chief Operating Officer

Melissa has a passion for improving things by breaking them down and rebuilding them better. If she ever wrote a book, it would be called "Why I Love Tearing Things Apart" so she could share her insights and experiences in creating and refining workflow and operational processes. She is the Chief Operating Officer of our company, which has multiple locations not only in Arkansas, but also in Louisiana and Mississippi. She came from our sister company, 318 Construction, where she impressed our franchise owners with her hard work ethic and skillset. As the COO, she has streamlined and implemented uniform daily procedures for all our offices, such as documenting calls, pro-actively reaching out to customers, documenting field work, and creating accurate invoices. She has been a key factor in our company's strong growth and success. In her spare time, she enjoys spending time with her husband and two children, and she is active in women's ministries at her church.

Amanda Walker

Human Resources Director

Amanda is the Human Resource Director for a group of ten SERVPRO offices that operate in Arkansas, Louisiana, and Mississippi. She oversees the HR functions for 150 employees across these locations. Her role involves recruiting and hiring new talent, managing and enhancing employee benefits, providing training and standards for all staff, and fostering a positive work culture. She is well-versed in employment laws and regulations and ensures compliance with internal policies and legal standards. Amanda is a dynamic and strategic leader who supports the human factor in the company.

Wade Palmer

Sales and Marketing Manager

Wade is the Sales and Marketing Manager for our operation, who has been with the company since 2020. Wade oversees a team of seven sales professionals who cover both residential and commercial claims in Arkansas. He is responsible for building strong relationships with clients and partners, as well as developing and implementing effective sales strategies. Under his leadership, SERVPRO in Little Rock has achieved healthy growth in revenue and leadership positions in strategic consultation and client partnerships. He and his wife live in Maumelle, where they support the local community through various charitable causes.

Jon Hayden

Operations Manager

Jon is a native of Monroe, LA who now lives in Little Rock. He has a background in management and operations at both the local and district levels for Fortune 500 companies. Jon is married and has two grown daughters. He enjoys skiing, kayaking, hiking, and fishing. Jon has a passion for helping others and does so every day at SERVPRO.

Ed Whillock

Operations Manager

Meet Ed, one of our Operations Managers at SERVPRO. Ed has always been fascinated by how things work and how they can be improved. He started his hobby of tinkering when he was a kid in Choctaw, Arkansas where he would take apart and put back together various gadgets and devices. This hobby led him to pursue a career in process management and reverse engineering, where he excelled at finding solutions and optimizing systems. He has worked for three Fortune 500 companies and received several awards for his achievements. Ed knows how stressful it can be when your home or business sustains damage from fire, water, mold, or storm. That's why he is committed to providing fast and quality service to our customers, using his skills and experience to restore their properties to preloss condition. Ed is not only a great professional, but also a great person. He is a single dad, a graduate of Arkansas State University, and a nature lover. He likes to go camping and hiking in different places around the country and enjoy the beauty of the outdoors.

Chip Ruhlman

Operations Manager, Saline County and Hot Springs

Chip is a proud Arkansan who has seen many places and witnessed many events. He left his home state to serve his country in the Army, but he always felt a connection to Arkansas. He came back and settled down with his wife, a native of Benton, where they are raising their child. Chip works as the Operations Manager for SERVPRO in Saline County and SERVPRO of Hot Springs, overseeing the staff who provide emergency services for fire and water damages in three counties. He also collaborates with the management team at the Little Rock office. Chip loves his job because he can help people recover from disasters and restore their homes and businesses. In his free time, he enjoys being outdoors and exploring nature.

Megan Hagenlocker

Office Coordinator

Megan is a native of Conway who has been described as a “fixer” due to her ability to find efficiencies in workflows and office procedures. She joined SERVPRO® of Little Rock to be part of a team that focuses on employee success and strong customer service. Megan enjoys spending time with good friends and doing outdoor activities such as floating and hiking.

Brandon Camargo

Production Manager

Jonathan Alexander

Production Manager

Jesse Hurtado

Production Manager

Eric Story

Production Manager

Tyler Fisher

Priority Responder

Mike Thomas

Priority Responder

Dustin Hartwick

Priority Responder

Shawna Martin

Sales and Marketing Representative

Jacob Murry

Commercial Sales and Marketing Representative

Mike Wickhurst Servpro Sales and Marketing

Mike Wickherst

Commercial Sales and Marketing Representative

Aubrey Thompson

Sales and Marketing Representative

Dale Fisher

Senior Sales Representative, Saline County and Hot Springs

Benton is the hometown of Dale, who has fond childhood memories of riding his bike with his friends and loved ones in his neighborhood near the old Westside Junior High School. He still lives in Benton and where he raised his two children. Dale is a successful salesperson who has a large network of contacts in the region. He enjoys spending his leisure time outdoors, engaging in activities such as hunting and fishing in Saline, Garland, and Perry Counties in those special places that he learned from his father.

Bill Rogers

Bill's career journey has been diverse and dynamic. He started as a television news reporter, covering various topics and events. He then moved to the field of computer automation and sales, where he applied his skills in communication and technology. He later switched to mortgage banking, helping people finance their homes and dreams. Finally, he joined SERVPRO of Little Rock in 2012, where he found his passion for restoration services. Bill's role at SERVPRO is to tell the story of how they help people recover from disasters and restore their properties. Bill loves his job and enjoys building relationships with customers and partners across central Arkansas. Bill is a proud Arkansan who likes to take photos in his free time. He and his wife also have a big family with six grandchildren who are their joy and delight.