Highly Trained Restoration Specialists

Every employee at SERVPRO of Northwest Little Rock undergoes rigorous training before they ever set foot in your home or office. Why is this important to our Little Rock area customers? With water damage, it is the water you cannot see that can cause serious problems. Under floors, inside walls, between levels - trapped moisture left to dry naturally can potentially create severe challenges to the structure and those occupying it. Our technicians are trained to inspect these hidden areas with equipment that allows them to measure the moisture content then safely remove the water. Fire damage is another area where proper training and an expert response is critical to your safety and the overall safety of your property. Soot can cause permanent damage if left in place for a short period. Our restoration technicians have been trained and certified to identify the type of soot residue inside your home or business and to neutralize its impact before lasting damages occur. We believe this level of training is essential to guaranteeing your safety and providing you the best service possible. 

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Little Rock, Cabot, Pine Bluff offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)